Responsible Gaming

Gambling always involves the risk of losing money. This is a fundamental reality that every player must accept before placing any bet. At 1win, we want you to enjoy the thrill of betting while maintaining control over your actions and finances.

You can protect yourself by following these core principles:

• Set a budget before you start and never exceed it
• Treat gambling as entertainment, not a way to earn income
• Never chase your losses by placing larger bets
• Take regular breaks during your gaming sessions
• Avoid betting when you feel stressed, upset, or under the influence of alcohol
• Keep track of the time and money you spend on the platform
• Use deposit limits and self-exclusion tools available in your account
• Never borrow money to gamble
• Balance your gaming with other hobbies and social activities
• Recognize that outcomes are determined by chance, not skill or strategy

Responsible gaming means staying in control. Our platform offers various tools to help you manage your activity and maintain healthy habits.

Betting addiction is a serious condition that can affect anyone, regardless of experience or background. Early recognition of warning signs is crucial for preventing further harm.

You may have a gambling problem if you:

• Spend more time and money on betting than you can afford
• Feel the need to bet with increasing amounts to experience excitement
• Become restless or irritable when trying to cut down or stop
• Use gambling as an escape from problems or negative emotions
• Chase losses by continuing to bet after losing money
• Lie to family or friends about your gambling habits
• Neglect work, studies, or family responsibilities due to betting
• Borrow money or sell possessions to fund your gambling
• Experience relationship problems or conflicts related to your betting
• Feel guilt, shame, or anxiety about your gambling behaviour

If you recognise any of these signs in yourself or someone you know, it is important to seek help immediately. Addiction does not improve on its own.

Preventing and addressing gambling addiction requires practical steps and honest self-assessment. 1win provides resources and recommendations to help you maintain control and protect your wellbeing.

Here are effective strategies to combat addiction:

• Set strict deposit limits through your account settings and stick to them
• Use session time reminders to avoid extended gaming periods
• Enable self-exclusion features if you feel unable to control your betting
• Keep a detailed record of all your deposits, bets, and losses
• Talk openly with trusted friends or family members about your concerns
• Remove saved payment methods from your account to create a barrier
• Find alternative activities and hobbies to replace gambling time
• Seek professional counselling from addiction specialists
• Join support groups where you can share experiences with others
• Contact our customer support team to discuss available control tools

Remember that asking for help is a sign of strength, not weakness. Taking the first step towards recovery is the most important decision you can make.

You do not have to face gambling addiction alone. Numerous organisations in India provide confidential support, counselling, and treatment services for individuals struggling with betting problems.

Key resources available to you:

• SAMHARA (Society for Action in Mental Health and Rehabilitation in Addiction) – Specialised addiction treatment centre in Bangalore providing counselling and rehabilitation services
• SHUT (Service for Healthy Use of Technology) – National helpline for technology and gambling-related addictions operated by NIMHANS
• Gamblers Anonymous India – Support groups across major cities following the 12-step recovery programme
• iCall Psychosocial Helpline – Free counselling service by Tata Institute of Social Sciences (022-25521111)
• Vandrevala Foundation – 24/7 mental health helpline providing support in multiple languages (1860-2662-345)
• NIMHANS (National Institute of Mental Health and Neurosciences) – Leading mental health institution offering addiction treatment programmes

These organisations understand the challenges of gambling addiction and offer judgement-free support tailored to your needs.

Our customer support team is here to assist you with any concerns about responsible gaming or account controls. If you are experiencing difficulties managing your betting, please contact us immediately.

You can reach our support team through:

• Live chat – Available 24/7 directly on the website for instant assistance
• Email support – Send detailed enquiries to our dedicated support address
• Telegram channel – Connect with our support agents through our official channel
• Phone support – Speak directly with a support representative during business hours

When you contact us about gambling concerns, we will help you activate deposit limits, cooling-off periods, or self-exclusion options based on your needs. Your privacy and wellbeing are protected at all times.